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  • 1.  Billing Methods for External Users

    Posted 06-24-2024 09:59
    I am looking for advice regarding "billing methods" for external clients.  Currently, we require external users to submit payment by check, but this method seems fraught with issues and causes complaints from external users.  I have been told that we don't have a method to accept electronic payments or payment by credit card/P Card, but I would like to establish an alternative payment method for external clients.  I am wondering if this is a common "problem" at other universities, or if any core managers out there found a good workaround for this same problem.  Thanks!

    Anthony

    Anthony S. Stender, Ph.D. 

    Microscopy Core Manager

    Creighton University



  • 2.  RE: Billing Methods for External Users

    Posted 06-25-2024 09:28
    Edited by John Schwedes 06-25-2024 09:28

    Your institution must have a way of accepting electronic payments as I am sure many students pay fees and tuition by electronic means.  You may need to contact your bursar's' office to find out how they can help you.  Also every institution pays invoices by ACH so they can also accept payment.

    John



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    John Schwedes
    Genomics Core Director
    Stony Brook University
    Stony Brook NY
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    Original Message


  • 3.  RE: Billing Methods for External Users

    Posted 06-25-2024 09:38

    We have historically accepted checks and wire transfers from external clients.  The wire transfers go to the University Business Office, where we need to claim them.  There is a wire transfer fee that we add on top of the invoice.  We are in the process of getting ready to accept credit cards, again through our business office, and again with additional fees that come with processing card remittances.  Hopefully you can identify who can perform these functions for you on your campus.



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    Randy Nessler
    Director, Central Microscopy Research Facility
    University of Iowa
    Iowa City, IA
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    Original Message


  • 4.  RE: Billing Methods for External Users

    Posted 06-25-2024 09:58
    Thanks for those comments.  Once we manage to put an electronic billing system in place, I would like to charge a processing fee, so it's good to hear others do such.  We have been getting the run around regarding who can set it up for us or if it's even possible.  After a year of conversations, I think we may have recently found the right connections to make it happen.  But I'm not holding my breath either.

    Anthony



    Original Message


  • 5.  RE: Billing Methods for External Users

    Posted 06-25-2024 11:28
     

    We have run into the same issue over the years, especially with academic institutions.  One way around it was to setup a profile and to use ScienceExchange.  This allows the user to pay via electronic means, and guarantees that you get compensated.  This will add a fee on the user's end, though.

     

    https://www.scienceexchange.com/s/

     

    Regards,

     

    Sean

     

    image002

    Sean Yoder, M.S.

    Molecular Genomics Core Facility Manager

    Moffitt Cancer Center

    13131 Magnolia Drive, Tampa, FL 33612 | tel:  813-745-1917 | fax:  813-745-7265 | email: sean.yoder@moffitt.org

     



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    Original Message


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