Hi Ian,
I'd be very cautious about charging new users upfront for damage. First, having run the facility here for 25 years I'd say it's the "older" users who cause more damage than new ones. New ones tend to be very careful, while more experienced ones rely on their memories and forget the proper procedures. We have actually implemented a rule within the PPMS software whereby any user who has been inactive on a given system for x months (we set that differently for different scopes - but somewhere between 3 and 6) is deactivated on that system and unable to book without checking in with us again. Sometimes we make them re-take one of our multiple choice post-training tests, or we offer another brief training session. If we know they've used it tons before and are confident in their abilities, we just reactivate them immediately. But we have certainly found that this reduces damage.
Also, I have a rule that we will never charge or yell at anybody who tells us that they damaged something. Hopefully this encourages them to come forward and tell us if they fear they've caused damage, which is much better than finding it after the fact as a nasty shock.
In all honesty, almost every time we have a damaged objective it's been because of motorized stages and turrets. It's hard to blame the users for that.
That's just my 2 cents. Oh and our charges are all up on our website for anybody to see, though obviously, being in NYC they're probably not the cheapest. ��
Good luck!
Alison
Alison J. North, Ph.D.
Senior Director of the Bio-Imaging Resource Center and Research Associate Professor
The Rockefeller University
1230 York Avenue
New York
NY 10065
Tel. 212 327 7488 (office - direct line)
RRID:SCR_017791
Original Message:
Sent: 11/18/2025 4:17:00 PM
From: Ian Lightcap
Subject: RE: Rate Setting Templates
I'm attaching our rate setting template, AND I have a question:
I'm curious if anyone uses an adjustment for lab accidents and includes that cost in their rates. We include expected costs of consumables, but I don't think we've ever considered the cost of clumsiness. Does anyone currently add that to their rates? I was considering adding on a $50 usage fee for all new users to cover the cost of accidents...
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Ian Lightcap
Research and Facilities Program Director, Materials Characterization Facility, ND Energy
University of Notre Dame
Notre Dame IN
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Original Message:
Sent: 10-24-2025 13:22
From: Susanna Perkins
Subject: Rate Setting Templates
Good afternoon!
I'm in the process of updating our Rate Setting Templates and would welcome any input on templates from other Institutions. Would you be willing to share?
Thank you!
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Susanna Perkins
Exec Director, Research Facilities
Worcester Polytechnic Institute
Worcester, MA
508 831 6577
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