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  • 1.  REMI

    Posted 11-03-2022 11:02
    Dear all,

    Does anyone has had instrumentation under contract with REMI? Do you recommend their services? 

    I have worked previously with SU and had mixed experiences.

    You feedback will be very helpful.

    Best
    Andreia

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    Andreia Verissimo
    Senior Research Scientist
    Dartmouth College
    Lebanon NH
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  • 2.  RE: REMI

    Posted 11-07-2022 12:31
    Hi Andreia,

    At UW-Madison, several cores used REMI, to mixed results as well.  The service appeared to depend on both the local technicians and the attitude of the vendor to 3rd-party providers.  Vendors are becoming increasingly protective of the service market, and discourage 3rd-party sourcing by reducing access to parts, information, and expertise.   Some cores were very happy with REMI, and others cited very long delays in response and a cumbersome communication process.  I would guess that you might have to try REMI for a year to evaluate the local network.

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    Isabelle Girard
    Program Manager, Research Core Facilities
    University of California, Davis
    Davis CA
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    Original Message


  • 3.  RE: REMI

    Posted 11-10-2022 17:29

    Hi Andreia,
    We currently use REMI to cover our Confocal Microscope. Our experience sounds similar to what Isabelle described. We have had difficulties scheduling PMs on the system and/or repairs; it seems like there is quite a delay with communication. It has saved us a few thousand dollars per year for the coverage, and since that instrument can allow a little down time (at least in our facility) then we are okay with sacrificing communication/delay for the cost savings. On instruments that require a fast response (i.e. our MiSeq), I would not recommend REMI. We have used a 3rd-party vendor on our Sanger sequencer for years (SeqGen) and they are very responsive and quick - so not all 3rd-party providers are bad!

    I'd only recommend REMI for instruments that can handle a little delay with service.

    Thanks,
    Lisa



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    Lisa McDougall
    Research Associate
    Idaho State University
    Pocatello ID
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    Original Message


  • 4.  RE: REMI

    Posted 11-22-2022 14:03
    Hello Andreia,

    We use REMI, but on a very limited basis. We have had some trouble with timely service, so we only use it when we have a backup available, or for items that we can be without for a period of time. It can save money, but if you have an instrument down for extended amounts of time, it can be costly in other ways.

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    Andy Chitty
    Director, University Shared Resources
    Oregon Health & Science University
    Portland OR
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    Original Message


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